Privacy

Shangilia African Discovery (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (shangiliaafricandiscovery.com) or use our safari tour and travel services.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Request a safari tour quote or consultation
• Book tour packages or services
• Create an account on our website
• Subscribe to our newsletter
• Contact us via email, phone, or contact forms
• Participate in surveys or feedback requests

This information may include:

• Name and contact details (email, phone number, address)
• Travel preferences and special requirements
• Passport and visa information
• Emergency contact details
• Dietary restrictions and medical conditions relevant to travel
• Payment and billing information

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website information
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from:

• Travel partners and accommodation providers
• Payment processors
• Social media platforms (if you connect your accounts)
• Travel insurance providers

How We Use Your Information

We use your personal information to:

Provide Our Services

• Process and fulfill your safari tour bookings
• Arrange accommodations, transportation, and activities
• Communicate with you about your travel itinerary
• Provide customer support and assistance
• Handle payments and billing

Improve Our Services

• Analyze website usage and user behavior
• Improve our website functionality and user experience
• Develop new tour packages and services
• Conduct market research and surveys

Marketing and Communications

• Send you marketing emails about our tours and services (with your consent)
• Provide travel tips and destination information
• Notify you about special offers and promotions
• Send important updates about your bookings

Legal and Safety Requirements

• Comply with legal obligations and regulations
• Ensure traveler safety and security
• Prevent fraud and protect our business interests
• Respond to legal requests and court orders

Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

• Contract: To fulfill our tour service obligations
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications and cookies
• Legal Obligation: To comply with tax, travel, and safety regulations

Information Sharing and Disclosure

We may share your information with:

Service Providers

• Hotels, lodges, and accommodation providers
• Transportation companies and airlines
• Local tour guides and activity providers
• Travel insurance companies
• Payment processors

Business Partners

• Trusted travel partners who help deliver our services
• Marketing partners (with your consent)
• Technology service providers

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure traveler safety in emergencies
• Prevent fraud or illegal activities

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Secure payment processing systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

As a Tanzania-based company serving international travelers, your information may be transferred to and processed in Tanzania and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

Your Rights and Choices

You have the right to:

Access and Control

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Object to processing of your information for marketing purposes
• Request data portability

Marketing Communications

• Unsubscribe from marketing emails at any time
• Opt out of promotional communications
• Update your communication preferences

Cookies and Tracking

• Adjust your browser settings to reject cookies
• Use our cookie preference center (where available)
• Opt out of analytics tracking

To exercise these rights, contact us at info@shangiliaafricandiscovery.com or +255 782 728 964.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized content and recommendations
• Enable social media features
• Improve our marketing effectiveness

You can control cookies through your browser settings, but this may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill bookings
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services

Typically, we retain booking information for 7 years for tax and legal purposes, and marketing information until you opt out or we determine it’s no longer needed.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during the booking process

The “Last Updated” date at the top indicates when the policy was last revised.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Shangilia African Discovery
Email: info@shangiliaafricandiscovery.com
Phone: +255 782 728 964
Website: https://www.shangiliaafricandiscovery.com

Data Protection Officer:
Email: privacy@shangiliaafricandiscovery.com

Complaints

If you believe we have not complied with this Privacy Policy or data protection laws, you may file a complaint with:

• Our Data Protection Officer at privacy@shangiliaafricandiscovery.com
• The relevant data protection authority in your jurisdiction
• The Tanzania Data Protection Authority (for local matters)

Governing Law

This Privacy Policy is governed by the laws of Tanzania and applicable international data protection regulations, including GDPR for EU residents.

This Privacy Policy is designed to comply with international privacy standards including GDPR, CCPA, and other applicable data protection laws. Shangilia African Discovery is committed to transparency and protecting your privacy rights.